FAQ
Contact
How can I contact your team?
Reach out to our cour customer support team at contact@australian-steampunk-bazaar.com or visit Contact Us page.
What are the response times?
We aim to respond within 24-48 business hours
What are your working hours?
Our team is available from Monday to Friday: 9:00 AM – 5:00 PM (GMT+10)
Purchases & Deliveries
Why buy from us?
Australian Steampunk Bazaar provides:
- an extensive curated selection of Steampunk gears.
- secure payment options.
- easy order tracking.
- free shipping above A$100.
Do you ship worldwide?
We currently ship within Australia.
How long will it take for my order to be delivered?
Handling and Processing Time
- Orders are processed within 1 to 3 business days.
- We ensure all items meet our quality standards before shipment.
- You'll receive a confirmation email with tracking once your order is dispatched.
Delivery Estimates — Australia
- Orders A$0.00–A$99.99: A$7.40
- Orders A$100.00 and up: Free
- Estimated delivery: 6–10 business days
For more information, visit our Shipping Policy.
Order Tracking and Incomplete Orders
How can I track my parcel?
Track your order here using your order number and email address.
My order is incomplete, what can I do?
Orders with multiple items may ship separately from our warehouses to expedite delivery. If all items aren't received within 20 business days, contact us for a shipment review.
Package Delivery
Will my package be hand-delivered?
Parcels are delivered to your mailbox, or in person if too large. If you're unavailable, a notice will be left for pickup at the nearest post office.
Size and Returns
My garment is too small/big. How can I replace it?
Refer to our size guides on product pages or contact us for assistance before ordering. If the size doesn't match the size information on the product page, contact us and we'll make it right. See our Return & Refund Policy.
Return & Cancellation
Can I modify/cancel my order?
Contact us ASAP to modify orders. Once shipped, orders cannot be changed/cancelled.
I would like to return my order.
You have 15 days from delivery to request a return or refund. Contact us at contact@australian-steampunk-bazaar.com and, once approved, in most cases we'll refund you without needing the item shipped back. See our Return & Refund Policy for details.
Damaged Orders
My order is damaged. What should I do?
Contact us via contact@australian-steampunk-bazaar.com or our contact page, providing photos or videos to expedite the process.
Payment
Is my payment secure?
Your transaction is secure with encrypted SSL technology.
What payment methods are available?
We accept various payment methods including Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Amazon Pay, PayPal, Shop Pay. For further info regarding payments, visit our Payment Policy.
Care Instructions
What are the care recommendations for my clothes?
Wash at 30 °C (86 °F) on a gentle cycle, avoiding tumble drying and ironing on prints.
Contact Information
Website Name: Australian Steampunk Bazaar
Company Name: New Age Marketing LLC
Company Number: 61-1980838
Address: 75 Omega Dr, STE 360, Newark, DE 19713, USA
Email: contact@australian-steampunk-bazaar.com
Phone: +61 2 9099 5743
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT)
Contact Form: Click here