Refund policy
Returns & Refunds
We want you to love your order. If something isn't right, you have 15 days from delivery to request a return or refund.
How it works
- Email us at contact@australian-steampunk-bazaar.com with your order number and the reason, within 15 days of delivery.
- Once approved, in most cases we'll refund you without asking you to ship anything back — you keep the item, at no extra cost or hassle.
- Refunds are issued to your original payment method within 10 business days of approval. Your bank may take a few extra days to post it.
To be eligible, items should be unworn/unused, with tags and in original packaging (we may ask for a photo).
Damaged, defective, or wrong item
Contact us within 48 hours of delivery with a photo or short video and we'll make it right — a replacement or a full refund, at no cost to you.
Exceptions (non-returnable)
- Customized or made-to-order items
- Used or worn items
Cancellations
Contact us as soon as possible to change or cancel an order. Once an order has shipped, it can no longer be modified or cancelled.
Questions? Email contact@australian-steampunk-bazaar.com anytime.